Insurance
USPS Coverage
Items needed to file a claim:
- Tracking Number & Ship Date
- Addressee’s Name & Address
- Item Name, Type, & Description
- Purchase Date & Proof of Value (Invoice)
- Proof of Damage (if applicable)
Panda Postage Coverage
- Additional insurance can be purchased at a rate of $0.85 for every $100 of coverage
- Items shipped must follow the USPS Guidelines for Restricted and Prohibited items
- Any perishable items MUST be shipped via Express Mail to be eligible for a reimbursement
- Claims will be processed no earlier than 30 days after the original ship date
- Claims will be processed no later than 60 days after the original ship date
- A claim for a “lost package” will not be covered if USPS shows it as “Delivered”
- Maximum coverage amount can not exceed $5,000
- Requirements for Insurance Coverage:
- To receive coverage from Panda Postage, the accompanying Package Service must be selected, to get insurance reimbursement. If the correct service is not selected for the correct price range, the insurance purchase can be denied.
- Ground Advantage ($1 – $999 insurance value)
- Priority Mail ($1000 – $2499 insurance value)
- Express Mail ($2500 – $5000 insurance value)
- To file a claim through Panda, please email Support@PandaPostage.com
Items needed to file a claim:
- Tracking Number & Ship Date
- Addressee’s Name & Address
- Item Name, Type, & Description
- Purchase Date & Proof of Value (Invoice)
- Proof of Damage (if applicable)